On88 believes the best entertainment is entertainment enjoyed in control. We provide a range of tools, guidance, and support to ensure every Malaysian member can enjoy slots, Live Casino, Sports Betting, and baccarat in a safe, responsible, and enjoyable way – without it having a negative impact on their daily lives.
on88's Commitment: Gambling is entertainment, not a source of income. on88 is committed to ensuring every Malaysian member plays within their means, and we are here to support any member who feels that gaming is starting to affect their life.
The core principles on88 follows to ensure every Malaysian member plays safely and responsibly
The on88 platform is strictly for individuals aged 18 and above. We enforce rigorous age verification during registration and identity checks. Any account found to belong to a minor will be closed immediately and appropriate action will be taken.
Before playing slots, baccarat, live casino, or betting on Malaysia Super League football, set a budget you're comfortable losing. Think of it as the cost of entertainment, not an investment. on88 provides deposit limit tools that you can configure yourself so you never go beyond what you've set.
It's easy to lose track of time when you're enjoying yourself. on88 provides configurable play-time reminders – you can set notifications at specific intervals. Take regular breaks from the platform and spend time with family and other activities you enjoy.
One of the most serious warning signs of problem gambling is the habit of "chasing losses" – continuing to play in an attempt to win back money that has already been lost. on88 reminds all members: every round is independent, there are no guaranteed wins, and past results have no bearing on future outcomes.
Playing while stressed, angry, sad, or under the influence of alcohol carries significant risk. Decisions made in an emotional state are rarely sound ones. If you feel you're not in a good headspace, step away from the platform and return when you're calm and clear-headed.
Playing on on88 should be enjoyable and entertaining – not stressful or a financial burden. If you find yourself playing not for fun but out of a sense of compulsion or because you need the money, these are signals that deserve serious attention.
All these tools are available free of charge in your on88 account — use them to manage your gaming experience more responsibly
Set a maximum limit on how much money in Malaysian Ringgit (RM) you can deposit into your on88 account over a daily, weekly, or monthly period. Once the limit is reached, the system will block any additional deposits until the new period begins.
Daily / Weekly / Monthly LimitsSet a maximum loss limit within a defined time period. Once your losses reach the limit you've set, on88 will automatically block any further bets until the period ends — protecting you from uncontrolled losses.
Automatic Financial ProtectionSet a play-time limit for each session. When the time is up, on88 will send a reminder notification and can temporarily restrict access based on your settings. A useful way to ensure gambling doesn't cut into your daily productivity and responsibilities.
Play Time NotificationsIf you feel you need a break from the platform, the temporary account pause option lets you block access to your on88 account for 24 hours, 7 days, 30 days, or another specific period of your choice. During the pause period, the account is completely inaccessible.
24 Hours / 7 Days / 30 DaysFor members who have decided to stop using the on88 platform entirely, the permanent self-exclusion option is available. Once activated, the account will be permanently closed and you will not be able to re-register using the same details. This decision can be made through on88 customer support.
Permanent Account ClosureOn88 sends automatic notifications via email or SMS when certain limits are approaching, when an extended play session is detected, or when unusual betting patterns are observed. These notifications are designed to help you stay aware of your gambling activity.
Automatic RemindersAll the tools above can be accessed through the "Account Settings" section of the on88 platform. To enable any tool or request a self-exclusion, you can also contact the on88 customer support team via 24/7 live chat.
Everyone is different. The following signs may indicate that gambling has gone beyond entertainment and is starting to have a negative impact. Recognising these signs early means getting help sooner.
Answer the following questions honestly. If most of your answers are "Yes", we encourage you to speak with the on88 support team or seek professional help.
If you answered "Yes" to two or more of the questions above, we encourage you to reach out to the on88 support team or seek professional help. You do not have to face this alone.
For on88, responsible gambling is not just a section in a policy document — it is central to how we run our platform every day. We understand that our platform provides access to a wide range of online gambling entertainment, from Live Casino with real dealers and hundreds of slots titles, to Malaysian Super League and EPL football betting, BWF Badminton, Virtual Sports, and baccarat. With that ease of access comes a significant responsibility.
On88 recognises that for a small number of users, gambling activity can develop into a problem that seriously affects their finances, personal relationships, and mental health. We do not want the on88 platform to be the cause or catalyst of such issues. That is why we invest in tools, systems, and procedures designed to identify, prevent, and address problem gambling.
This page provides comprehensive information about on88's commitment to responsible gambling, the control tools available to our Malaysian members, guidance on recognising problem gambling, and channels to seek help when needed. We encourage all on88 members to read and understand the content on this page carefully.
Core Principles: Gambling is only appropriate when it is a free choice made by an adult who understands the risks, plays within their financial means, and ensures it does not negatively affect their life or the lives of those they care about.
Below is practical guidance that on88 recommends to all our Malaysian members to keep their gaming experience enjoyable and within control:
On88 also encourages members to have open conversations with their partner or family members about their online gambling activity. The support and understanding of loved ones is an important additional layer of protection in keeping gambling within healthy limits.
On88 maintains a zero-tolerance policy regarding access to or use of the platform by individuals under the age of 18. We implement a range of measures to prevent minors from accessing the on88 platform:
For parents and guardians concerned about the possibility of a minor in their care accessing online gambling platforms, we recommend using parental control software available for devices and web browsers that restricts access to gambling websites. Please contact on88 at support@on88.app if you suspect an on88 account is being used by an underage individual.
Parental Warning: If you discover that your child has been using an on88 account without your permission, contact the on88 support team immediately at support@on88.app or via live chat. We will freeze the account straight away and assist you with the next steps.
On88 provides a user-friendly interface for activating and managing responsible gaming control tools. Below is a step-by-step guide to using these tools:
Taking regular breaks from the on88 platform is a healthy habit and one we actively encourage. The following are situations where on88 strongly recommends you take a break, whether temporary or permanent:
Taking a break is not a sign of weakness. On the contrary, it reflects genuine self-awareness and good judgement. on88 offers an account pause option that can be activated easily – from a 24-hour break to 30 days or longer. During the pause period, the funds in your account remain safe and can be withdrawn through the usual process.
Remember: Activating an account break on on88 is a straightforward process you can complete yourself through your account settings, or by contacting our support team. No questions need to be answered and no judgment is made — your safety and well-being are our priority.
If you or someone you care about is facing a gambling-related problem, the most important first step is to acknowledge it and seek help. Problem gambling is a treatable health issue, and many people have successfully overcome it with the right support.
On88 provides direct support through the following channels for members who need assistance with responsible gaming:
We also encourage members who need deeper support to seek help from qualified professionals and organisations. Speaking with a doctor, counsellor, or mental health professional about your experience is a brave and wise step.
Remember – there is never a wrong time to seek help. on88 will always support your decision to take back control of your life and wellbeing.
Answers to the most frequently asked questions from on88 members about responsible gambling
Remember: Seeking help for a gambling problem is a sign of strength, not weakness. on88 is committed to supporting every one of our Malaysian members on the journey toward a healthier, more responsible gaming experience. Reach us at support@on88.app or via 24/7 live chat — we are here for you.