Your privacy is on88's priority. This document transparently explains how we collect, use, store, and protect your personal information while you use the on88 platform. By registering for or using on88's services, you agree to the data management practices set out in this Privacy Policy.
on88's Commitment: We do not sell, rent, or share your personal information with any third party for marketing purposes without your explicit consent. Your data is collected solely to operate on88's services safely and efficiently.
Six core principles that govern how on88 handles the personal information of our Malaysian members
All data transmitted between your browser and on88's servers is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB. This means your login credentials, payment data, and personal details remain secure at all times during transmission.
On88 does not sell or share members' personal information with any third-party company for marketing or advertising purposes. Your data is used solely to operate on88's services, process transactions, and comply with applicable legal requirements.
All on88 member data is stored on servers protected by multiple layers of physical and digital security. Access to member data is strictly limited to staff who require it to perform their duties, and all access is logged and audited on a regular basis.
On88 does not store your bank account numbers, credit card details, or full e-wallet information on our servers. All financial transactions are processed through authorised third-party payment systems such as DuitNow, FPX, Touch 'n Go, and GrabPay, each of which maintains its own security infrastructure.
You have the right to access, correct, transfer, or request the deletion of your personal data held by on88. Requests relating to personal data rights can be submitted via email to the on88 privacy team and will be processed within 14 business days.
The on88 privacy policy is built on Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international best practices. We remain fully compliant with all data protection legal requirements applicable in the jurisdictions where on88 operates.
Summary of information categories collected by on88 and their purposes
Name, date of birth, IC number, address
Phone number, email address
Deposit history, withdrawals, betting
IP address, device type, browser
Game history, preferences, activity
Session preferences, login authentication
| Item | On88 Policies |
|---|---|
| Third-party sharing | Not sold or shared for marketing. Shared only with necessary operational partners (payment processors, game providers) under strict confidentiality agreements. |
| Data retention period | Active account data is retained for the duration of active membership. Following account closure, data is kept for 5 years for legal compliance purposes and may be requested for deletion after that period. |
| Payment information | Full payment method details (bank accounts, e-wallets) are not stored on on88 servers. These are processed entirely by certified payment processors. |
| Member data access rights | Members may request a copy, correction, or deletion of their data by emailing support@on88.app. Requests are processed within 14 business days. |
| Cookie usage | Cookies are used for session authentication, user preferences, and platform analytics. Third-party advertising cookies are not used without consent. |
| Data breach notification | In the event of a serious data breach, affected members will be notified within 72 hours via email or in-platform notification. |
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data
You have the right to request a copy of all personal data on88 holds about you at any time. Requests are processed within 14 business days.
If any personal data we hold about you is inaccurate or out of date, you have the right to request its correction without delay.
You may request the deletion of your personal data after account closure and once the mandatory 5-year retention period has ended.
You have the right to object to the processing of your personal data for direct marketing or profiling purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider, should you wish to do so.
In certain circumstances, you may request that on88 restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, contact the on88 privacy team at support@on88.app with the subject line "Personal Data Rights Request". All requests will be acknowledged within 3 business days and resolved within 14 business days.
This Privacy Policy ("Policy") describes how on88 collects, uses, discloses, stores, and protects your personal information when you use the on88 platform, including its website, mobile applications, and all related services provided by on88.
This policy applies to all individuals who interact with on88 in any capacity – whether as a registered member, a user browsing the site without an account, or someone contacting our customer support team. This policy should be read together with Terms & Conditions on88, which forms part of the entire agreement between you and on88.
On88 acts as the data controller for personal information collected through our platform. This means on88 determines the purposes and means of processing your personal data, and is responsible for ensuring that such processing is carried out in accordance with applicable data protection laws, including the Personal Data Protection Act 2010 Malaysia.
on88 Core Principles: We only collect data that is strictly necessary to deliver our services, retain it for no longer than required, and protect it with the highest practicable level of security.
On88 collects several categories of personal information depending on how you interact with our platform. Below is a full list of the data categories we may collect:
On88 does not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless required by law or with your explicit consent. We do not require you to provide information beyond what is necessary to register for and use our services.
On88 collects personal information through several key channels:
On88 uses the personal data collected for the following legitimate and necessary purposes:
Right to Withdraw Consent: You may withdraw your consent to receive on88 marketing communications at any time by clicking the "unsubscribe" link in any of our promotional emails, or by contacting the on88 support team directly.
On88 does not sell members' personal information to any third party. However, in the course of operating the platform, we may share necessary personal information with the following categories of third parties, under strict confidentiality agreements:
All of on88's third-party partners are required to comply with data protection standards equivalent to or higher than those practised by on88. We periodically review our data sharing agreements to ensure these standards are upheld.
Important Notice: on88 does not share members' personal information with advertising companies, data brokers, or any entity for third-party marketing purposes. If you receive marketing communications claiming to be from on88 but did not sign up to receive them, please contact us immediately.
On88 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure. The key security measures we maintain include:
While on88 takes all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. We encourage you to take your own protective measures as well — such as using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
On88 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, while complying with applicable legal requirements. on88's general data retention guidelines are as follows:
Once the applicable retention period has expired, on88 will securely delete or anonymise your personal data in accordance with our documented data deletion procedures. Anonymised data (from which identifying information has been removed) may be retained for longer periods for analytics and platform improvement purposes.
If you wish to request deletion of your data before the mandatory retention period expires, you may do so by contacting support@on88.app. Please note, however, that on88 may be unable to fulfil such requests where a legal obligation requires the data to be retained.
The on88 platform uses cookies and similar tracking technologies to enhance the user experience and keep platform operations running smoothly. The following are the types of cookies on88 uses:
Cookie Controls: You can control or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the on88 platform. Cookies required for security and login cannot be disabled without losing access to your account.
On88 does not use third-party advertising cookies or tracking pixels that allow external ad companies to build marketing profiles based on your activity on the on88 platform.
The on88 platform is strictly for adults aged 18 and above. on88 does not knowingly collect or process personal data from individuals under 18 years of age under any circumstances.
Should on88 discover that we have inadvertently collected data from a person under the age of 18, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that a child in their care has registered an on88 account without authorisation should contact us immediately at support@on88.app.
Child Protection: If you suspect someone under the age of 18 is using the on88 platform, please contact our support team immediately. on88 takes child protection seriously and will act swiftly on any such report.
Under Malaysia's Personal Data Protection Act 2010 and on88's own policies, you have the following rights with respect to your personal data:
To exercise any of these rights, email support@on88.app with the subject line "Personal Data Rights Request", along with your full name, on88 username, and specific details of your request. on88 will acknowledge your request within 3 business days and resolve it within 14 business days of receipt.
On88 maintains a documented incident response procedure to address any data breaches promptly and effectively. In the event of a data breach that may affect your rights and freedoms, on88 is committed to:
Data breach notifications will be sent to a member's registered email address and via in-platform notifications on on88. on88 encourages all members to ensure their registered email address is current and active.
On88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer. The "Updated" date at the top of this page indicates when the latest version was published.
For material changes to this Privacy Policy – particularly those affecting how we use your personal data – on88 will endeavour to notify active members by email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the updates and make an informed decision about your continued use of the on88 platform.
Continued use of the on88 platform after any amendments to the Privacy Policy take effect will be considered acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and request account closure.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how on88 handles your personal data, please reach out to us through the following channels:
We take all privacy-related enquiries and complaints seriously. on88 is committed to responding within 3 business days and resolving privacy issues within 14 business days from the date the request is received. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Frequently Asked Questions: For quick answers to common questions about your account, transactions, and on88 policies, please visit the Frequently Asked Questions which contains a comprehensive guide for Malaysia players.
An overview of on88's tracking technologies and how they work
On88 does not use third-party advertising cookies or tracking pixels that allow external marketing companies to build ad profiles based on your activity. All tracking technologies we use are strictly for platform operations and security purposes.