On88 Platform Terms & Conditions – The Official Guide for All Malaysian Members

Acceptance of Terms of Use

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and the on88 platform. This document governs your access to and use of the website, mobile application, and all services provided by on88.

By registering an account, logging in, making a deposit, or using any on88 service in any capacity, you explicitly confirm that you have read, understood, and agreed to be bound by all terms set out in this document, including Privacy Policy and Responsible Gaming Policy which forms part of this overall agreement.

If you do not agree with any part of these Terms, you must immediately stop using the on88 platform. Continued use following any changes to the Terms constitutes your acceptance of the updated Terms.

Member Eligibility & Account Registration

To register and use on88's services, you must meet all of the following eligibility requirements without exception:

• Age limit: You must be at least 18 years of age at the time of registration. on88 enforces a strict underage gambling policy.
• Jurisdiction: You must be located in a jurisdiction where participation in online gambling is legally permitted. It is your sole responsibility to ensure that your use of the platform is lawful in your location.
• One account: Each individual is permitted to hold only one active account on on88. Registering more than one account is not allowed, even if different names, email addresses, phone numbers, or other personal details are used.
• Accurate information: All information provided during registration must be truthful, accurate, complete, and up to date. on88 reserves the right to request identity verification (KYC) at any time.
• Legal capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are subject to any judicial restriction are not eligible to use the on88 platform.

On88 reserves the right to decline any registration application without providing a reason. Identity verification may be requested at any time, including during the first withdrawal or when the account balance exceeds a certain amount. Failure to provide the required identity verification documents within the stipulated timeframe may result in temporary or permanent account suspension.

Account Security & Password

You are fully responsible for maintaining the confidentiality of your on88 account login credentials, including your username and password. on88 strongly recommends that you:

• Use a strong, unique password that is not shared with any other platform.
• Enable two-factor authentication (2FA) available in your on88 account settings.
• Do not share your login credentials with anyone, including family members or friends.
• Log out of your account after each session, especially when using a public or shared device.
• Contact on88 customer support immediately if you suspect your account has been accessed without authorisation.

On88 will not be held liable for any losses arising from unauthorised access to your account resulting from your own failure to keep your login credentials confidential. That said, on88 will take all reported cases of unauthorised access seriously and will investigate promptly, taking appropriate action to protect your account.

Deposits & Payment Methods

On88 accepts deposits via recognised and legitimate Malaysian payment methods. All transactions are conducted in Malaysian Ringgit (MYR). Accepted payment methods on on88 are:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct transfer: DuitNow
• Online banking (FPX): Maybank2u, CIMB Clicks, Bank Islam, Bank Rakyat, RHB Now, and other Malaysian banks supported by the FPX system

The minimum deposit per transaction is RM 10. No general maximum deposit limit is set, though specific limits may apply to certain payment methods or during special promotions. Deposited funds will be credited to your on88 account within 3 minutes of the transaction being successfully confirmed by the payment processor.

On88 does not accept deposits via credit card, international wire transfer, or any payment method not listed above. Any attempt to deposit funds through an unauthorised method may result in the funds being returned and the account being reviewed.

On88 is not responsible for any additional fees or charges that your bank or e-wallet provider may impose in connection with deposit transactions. Please check with your bank or e-wallet provider for details on applicable charges.

Withdrawals & Processing

On88 members may request a withdrawal of winnings at any time, subject to the following conditions:

• The account has completed the required identity verification (KYC) process.
• No outstanding bonus wagering requirements.
• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawal methods must match or be consistent with the deposit method used.
• The recipient name on your payment method must match the name registered on your on88 account.

On88 processes withdrawal requests within 5 to 15 minutes for most cases during normal operating hours. In certain situations, such as when further verification is required or technical issues arise, processing may take up to 24 hours. If your withdrawal has not been processed within 24 hours, please contact the on88 customer support team.

On88 reserves the right to suspend or reject any withdrawal request where there is reasonable suspicion of fraud, money laundering, or a breach of terms. In such cases, on88 may require additional documentation for verification purposes before processing can proceed.

Bonuses, Promotions & Wagering Requirements

On88 offers members a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, referral bonuses, and special seasonal promotions. All bonuses are subject to the specific terms and conditions stated alongside each promotional offer.

The general conditions that apply to all on88 bonuses include:

• Wagering requirement: All bonuses carry a wagering requirement that must be met before any withdrawal can be made. For example, a bonus with a 5x wagering requirement means the bonus amount must be wagered five times its value before a withdrawal becomes eligible for processing.
• Validity period: Every bonus has a specific validity period. Any unused bonus or incomplete wagering requirements within the validity period will automatically expire and be forfeited.
• One bonus at a time: Generally, only one active promotion may be used at a time unless otherwise stated in the relevant promotion's terms.
• Game contribution: Different games contribute different percentages towards the wagering requirement. Slots typically contribute 100%, while table games and Baccarat may contribute a lower percentage.
• Wagering during bonus period: A maximum bet limit may apply when using bonus funds. Any winnings from bets that exceed this limit while a bonus is active may be voided.

On88 reserves the right to modify, suspend, or terminate any promotion at any time. Any attempt to exploit the bonus system through unauthorised techniques, multiple account registrations, or fraud will result in the cancellation of all bonuses and account closure.

Game Rules & Integrity

All games available on the on88 platform are operated in accordance with their respective game-specific rules. Members are responsible for understanding the rules of each game before playing. on88 provides in-platform game descriptions and guides for reference.

Regarding game integrity, the following applies to all games on on88:

• All slots and virtual sports games use a Random Number Generator (RNG) system independently audited by internationally accredited bodies to ensure fairness and true randomness.
• Live Casino games are operated by real dealers in a controlled environment and monitored by an independent oversight system.
• Game results that have been completed and confirmed by the system are final and binding, and may not be disputed unless there is clear documented evidence of a technical failure.
• In the event of a technical disruption during a game session, on88 will rely on server records to determine the valid state of the game. Bets that cannot be verified due to a serious technical failure may be voided and refunded.

On88 fully supports the use of legitimate gameplay strategies. However, the use of third-party software, automated bots, card counting software, or any method designed to gain an unfair advantage over the platform is strictly prohibited and may result in account closure.

Prohibited Activities & Conduct

The following activities are strictly prohibited on the on88 platform and may result in immediate account closure, balance freezing, and legal action where applicable:

• Registering multiple accounts under the same individual to repeatedly claim bonuses.
• Providing false information or fraudulent documents during registration or the identity verification process.
• Money laundering or using the on88 platform for any unlawful financial activity.
• Colluding with other players to manipulate game outcomes or exploit the system ("collusion").
• Using software, bots, scripts, or any automated methods to play or place bets.
• Placing opposing bets within the same game to gain a risk-free bonus advantage ("bonus abuse").
• Any form of threats, violence, offensive language, or inappropriate conduct directed at staff or other members.
• Attempting to hack, intrude upon, or disrupt on88's systems and infrastructure.

On88 employs advanced monitoring technology to detect any suspicious activity. All accounts identified as being involved in prohibited activities are subject to thorough investigation and appropriate action.

Account Closure & Suspension

An on88 account may be closed or suspended under the following circumstances:

• At the member's request: You may request account closure at any time by contacting on88 customer support. Any remaining balance will be refunded after deducting ineligible bonuses and upon completion of routine checks.
• Terms violation: on88 reserves the right to close or suspend any account found to be in violation of any terms set out in this document without prior notice.
• Fraud suspicion: Accounts suspected of involvement in fraudulent activity, money laundering, or other illegal activities will be suspended immediately while an investigation is conducted.
• Regulatory requests: on88 will comply with any instructions issued by the relevant regulatory authorities.

During an account suspension period, deposits, gameplay, and withdrawals will not be permitted. on88 will communicate the grounds for suspension within a reasonable timeframe. If an account is closed due to a serious breach of terms, the remaining balance may be fully forfeited following an investigation.

Responsible Gaming

On88 is fully committed to responsible gaming. We believe the best entertainment is entertainment enjoyed in a controlled manner — one that causes no harm to yourself or others. With that in mind, on88 provides a range of tools and resources to help members play more responsibly:

• Deposit limits: Members may set daily, weekly, or monthly deposit limits through their on88 account settings.
• Betting limits: Bet limits can be set to control the amount wagered within a specified period.
• Loss limits: Set a maximum loss limit to prevent losses from exceeding what you can afford.
• Cool-off period: Option to take a temporary break from the platform for 24 hours, 7 days, 30 days, or another selected period.
• Self-exclusion: A permanent self-exclusion option remains available for members who wish to stop using the platform entirely.

The on88 platform is intended for entertainment purposes only. If you feel that your gaming activity has become a problem or is negatively affecting your life, finances, or relationships, we encourage you to seek help. Please visit the Responsible Gaming us or contact the on88 support team for information and assistance.

Liability Limits & Disclaimers

To the extent permitted by applicable law, on88 shall not be liable for:

• Any financial losses incurred while using the platform, including losses from betting and gaming activities.
• Service disruptions, technical failures, or system downtime beyond on88's reasonable control.
• Losses arising from unauthorised access to your account caused by your own negligence.
• Any financial or personal decisions made based on information found on the on88 platform.
• Acts or omissions by third parties, including payment service providers, game providers, or internet service providers.

On88 provides the platform on an "as is" basis and makes no warranties, express or implied, regarding fitness for a particular purpose, accuracy of information, or uninterrupted service. on88's maximum liability under any circumstances shall not exceed the total amount deposited by the member in the 30 days preceding the claim.

Amendments & Updates to Terms

On88 reserves the right to modify, add, or remove any part of these Terms & Conditions at any time without prior notice. Changes take effect immediately once the updated version is published on this page.

On88 will endeavour to notify active members of significant changes via email or in-platform notifications. However, it remains your responsibility as a member to review these Terms & Conditions periodically to ensure you are always aware of the latest version.

Continued use of the on88 platform after any changes take effect constitutes full acceptance of the amended terms. If you do not agree with any changes, you should stop using the platform and request account closure.

Contact on88

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the on88 platform, please contact us through the following channels:

• Email: support@on88.app
• Live Chat: Available 24 hours a day, 7 days a week on the on88 platform
• Service language: Bahasa Malaysia and English

On88's Malay-speaking customer support team is on hand to assist you with any enquiries related to your account, transactions, gameplay, bonuses, or terms of use. Our average live chat response time is under 5 minutes.

For serious complaints or issues requiring detailed investigation, on88 is committed to responding within 3 business days and resolving account and payment-related issues within 7 business days from the date the complaint is received.